E Home International Inc. (“E Home”, “we”, or "our") stands behind the products it sells. All our merchandise is brand new in the original manufacturer's packaging and comes with the manufacturer's warranty, unless otherwise posted. To make the return and refund simple, we make this return & refund policy available straightforward and transparent.
We will pay for the return shipping only if the return satisfies one of the following conditions.
(a) The return is a result of our error, such as you received an incorrect or defective item.
(b) The product is good, and you simply want to return it. In such a case, we will pay the return shipping only once per year. The return must comply with the term "Accepted return".
The customer agrees to contact us for a return or refund prior to filing a chargeback with their bank.
Please contact us via email to request a return, the email address for return and refund is [email protected] Once your return request is accepted, we will send you instructions for return. After we receive your return, it usually takes 3 to 5 business days for us to issue a refund to your order.
This return & refund policy is subjected to be updated from time to time. The permanent link for this policy is https://wholesale.ehomeinc.com/policy. Please check the web page for updates to this policy.